At 1jje, the privacy and security of every player's personal information is not just a legal obligation — it is a core platform value. This Privacy Policy explains in plain terms exactly what data we collect, why we collect it, how we use and protect it, and what rights you hold as a registered player in Pakistan.
Six core data protection principles that guide every decision we make about your personal information on 1jje
Every data transmission between your device and 1jje servers is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information travel securely across our network at all times.
1jje does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate the Platform, process payments, and improve your experience.
We collect only the personal data that is strictly necessary for the purpose for which it is gathered — whether that is account registration, KYC verification, payment processing, or responsible gaming monitoring. No surplus collection.
We tell you clearly what data we hold about you, why we hold it, and for how long. There are no hidden databases or undisclosed processing activities. You can request a full copy of your personal data at any time through our support team.
Where processing of your personal data relies on your consent — such as for marketing communications — you may withdraw that consent at any time without penalty. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
All financial transaction data related to your JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast payments is handled under strict PCI-compliant protocols. We do not store full payment card or mobile wallet credentials on our servers.
1.1 Who We Are. 1jje is an online gaming and sports betting platform operating at https://1jje.org, serving players across Pakistan including Karachi, Lahore, Faisalabad, and Islamabad. References to "1jje", "we", "us", or "our" in this Privacy Policy refer to the operator of the 1jje Platform and its data processing activities.
1.2 What This Policy Covers. This Privacy Policy describes how 1jje collects, uses, stores, shares, and protects the personal data of individuals who visit the 1jje website, register a Player Account, make deposits or withdrawals in PKR, place bets, play casino or slot games, or otherwise interact with the Platform in any capacity.
1.3 Acceptance. By registering a Player Account on 1jje, you confirm that you have read, understood, and accepted this Privacy Policy in full. If you do not agree with any part of this Policy, you must not register an account or use the Platform. Your continued use of the Platform following any update to this Policy constitutes acceptance of the revised version.
1.4 Applicable Standards. 1jje processes personal data in accordance with internationally recognised data protection standards and the requirements of its operating licence. While Pakistan's Personal Data Protection Bill is pending final enactment, 1jje voluntarily applies data handling standards consistent with international best practice to ensure the protection of all Pakistani players' personal information.
2.1 Overview. 1jje collects personal data through several channels: directly from you when you register or use the Platform, automatically through your device and browser as you interact with the site, and in limited circumstances from third-party verification and payment service providers. The following table summarises the categories of personal data we collect and the primary source of each.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, gender, nationality | Provided by you at registration / KYC |
| Contact Data | Pakistani mobile number, email address, city (e.g., Karachi, Lahore) | Provided by you at registration |
| Financial Data | JazzCash / EasyPaisa account references, HBL / UBL / Meezan / Raast account identifiers, deposit and withdrawal history in PKR | Provided by you / payment processors |
| Verification Data | CNIC copy (front/back), selfie photograph, proof of payment method ownership | Provided by you during KYC |
| Gaming Activity Data | Bet history, game session logs, cricket betting records, slot and casino play history, win/loss records | Generated automatically by Platform use |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, login history | Collected automatically |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Generated through your interactions with support |
| Responsible Gaming Data | Deposit limit settings, self-exclusion elections, cool-off period requests, reality check preferences | Provided by you / generated by Platform |
2.2 Sensitive Data. CNIC data and biometric verification photographs submitted during KYC are treated as sensitive personal data and are subject to heightened security and access controls within the 1jje data infrastructure. This data is accessible only to authorised compliance personnel on a strictly need-to-know basis.
2.3 Data You Are Not Required to Provide. Certain personal data fields are optional. However, where data is required for KYC verification, payment processing, or regulatory compliance purposes, failure to provide it may result in account restrictions or the inability to process withdrawals, as described in the 1jje Terms & Conditions.
3.1 Primary Uses. 1jje uses the personal data it collects for the following core operational purposes:
4.1 Basis Overview. In accordance with internationally recognised data protection principles, 1jje processes your personal data only where a valid legal basis exists for doing so. The following legal bases apply to 1jje's data processing activities:
4.2 Withdrawal of Consent. Where processing is based on your consent, you have the right to withdraw that consent at any time without giving a reason. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal. To withdraw consent, please contact our support team via in-platform live chat or email at [email protected].
5.1 General Principle. 1jje does not sell, rent, trade, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Personal data is shared with third parties only in the limited circumstances described in this section.
5.2 Payment Service Providers. To process your PKR deposits and withdrawals, 1jje shares necessary transaction data with its verified payment processing partners, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast. Each payment provider processes your data under their own privacy policies and applicable financial regulations. Only the minimum data required to execute your transaction is shared.
5.3 KYC & Identity Verification Partners. 1jje may utilise third-party identity verification services to assist in the processing of CNIC verification and document authentication during the KYC process. These providers act as data processors under contract with 1jje and are required to process your data only as instructed and to maintain appropriate security standards.
5.4 Regulatory & Law Enforcement Authorities. 1jje may disclose personal data to relevant regulatory authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or our operating licence conditions. Such disclosures are made only to the extent required and do not require your consent.
5.5 Corporate Transactions. In the event of a merger, acquisition, or sale of all or substantially all of 1jje's operating assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy policy applicable to your data following the transaction.
5.6 Technology & Infrastructure Providers. 1jje uses third-party cloud infrastructure, hosting, and technology service providers to operate the Platform. These providers access personal data only to the extent necessary to deliver their contracted services and are bound by strict data processing agreements with 1jje.
6.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. 1jje uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your logged-in session, and gather aggregated analytics data about how the Platform is used.
6.2 Types of Cookies We Use. The following categories of cookies are used on the 1jje Platform:
6.3 Managing Cookies. You may configure your browser settings to refuse non-essential cookies or to alert you when cookies are being placed. Please note that disabling strictly necessary cookies will affect Platform functionality and may prevent you from logging in or completing transactions. Your cookie preferences for non-essential cookies can also be updated by contacting our support team.
6.4 No Third-Party Ad Tracking. 1jje does not place third-party advertising tracking cookies or pixels on the Platform. No external advertising networks collect your behavioural data through the 1jje website.
7.1 Retention Principles. 1jje retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or licence obligations. When personal data is no longer required, it is securely deleted or anonymised.
7.2 Retention Periods. The following indicative retention periods apply to the main categories of personal data held by 1jje:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Regulatory / AML compliance |
| KYC / Verification Documents | Duration of account + 5 years post-closure | AML / licence obligation |
| Financial Transaction Records | 7 years from transaction date | AML / financial record-keeping |
| Gaming Activity Logs | 5 years from the date of activity | Licence obligation / dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Responsible Gaming Records | Duration of account + 5 years | Licence obligation / player protection |
| Marketing Consent Records | Until consent withdrawn + 3 years | Legal obligation to evidence consent |
7.3 Account Closure. When you request closure of your 1jje Player Account, we will deactivate your account access within 48 hours of receiving your verified request. Personal data associated with your account will be retained for the post-closure periods specified above before being securely deleted or fully anonymised.
8.1 Rights Overview. As a registered player on 1jje, you hold the following rights in relation to your personal data. These rights are subject to applicable legal exceptions and verification requirements to prevent unauthorised access to your data by third parties.
You have the right to request a copy of all personal data that 1jje holds about you. We will provide this in a structured, commonly used format within thirty (30) days of receiving your verified request. The first access request per twelve-month period is provided free of charge.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. You can update certain account details directly through your account settings or by contacting our support team.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing carried out on legitimate interest grounds. Please note that this right is subject to override by our legal obligations to retain data under AML and gaming licence regulations.
Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a machine-readable format and to request that it be transferred directly to another data controller where technically feasible.
You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing of your personal data for direct marketing purposes at any time.
8.2 Exercising Your Rights. To exercise any of the rights described above, please contact the 1jje privacy team via in-platform live chat or by email at [email protected]. We will verify your identity before processing any data rights request to ensure that personal data is not disclosed to or deleted at the request of an unauthorised third party. We will respond to all verified requests within thirty (30) days.
9.1 Security Measures. 1jje implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following controls:
9.2 Your Responsibility. While 1jje implements robust security measures, you also play an important role in protecting your account. You must keep your 1jje login credentials confidential, never share your password or OTP codes with any third party, and notify us immediately via live chat if you suspect any unauthorised access to your account. 1jje accepts no liability for security breaches arising from your failure to maintain the security of your own credentials.
10.1 Strict Age Restriction. The 1jje Platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is conducted as part of the CNIC-based registration process, and accounts found to belong to individuals under 21 are immediately closed in accordance with our Terms & Conditions.
10.2 Discovery of Under-Age Data. If 1jje discovers or is notified that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete all associated personal data and close the account. Any deposits made by an under-age player will be returned to the original payment source.
10.3 Parental Guidance. Parents and guardians in Pakistan are encouraged to use appropriate internet filtering and parental control software to prevent minors from accessing online gaming and betting platforms. If you believe a minor has registered on 1jje using falsified identity documents, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.
11.1 Right to Update. 1jje reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal or regulatory requirements, or Platform features. All updates will be reflected in the version number and effective date displayed at the top of this page.
11.2 Notification of Material Changes. Where changes to this Privacy Policy are material — meaning they significantly affect how we process your personal data or the rights available to you — we will notify registered players via SMS to their registered Pakistani mobile number and/or via in-platform notification at least seven (7) days before the changes take effect.
11.3 Continued Use. Your continued use of the 1jje Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you must cease using the Platform and may request account closure in accordance with the process described in Section 7.3.
11.4 Previous Versions. Prior versions of this Privacy Policy are available from the 1jje support team upon request. The version number at the top of this document identifies the currently applicable version.
12.1 Privacy Queries. If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1jje processes your personal data, please do not hesitate to contact our dedicated privacy support team. We are available 24 hours a day, 7 days a week to assist players across Pakistan including Karachi, Lahore, Faisalabad, and Islamabad.
12.2 How to Reach Us. You may contact the 1jje privacy team through the following channels:
12.3 Response Timeframes. We will acknowledge all privacy-related queries within two (2) business days and provide a substantive response within thirty (30) days. For complex data subject access requests, we may extend the response period by a further thirty (30) days where necessary, in which case we will notify you of the extension and the reason for it within the initial thirty-day period.
12.4 Formal Complaints. If you are not satisfied with our response to a privacy query or data rights request, you may escalate your complaint through the dispute resolution mechanism available under 1jje's operating licence. Please refer to our Terms & Conditions for details of the dispute escalation process.
Your personal data is protected by 256-bit encryption, strict KYC standards, and a transparent privacy framework. Join thousands of players from Karachi, Lahore, Faisalabad, and Islamabad who trust 1jje for cricket betting, slots, and live casino — all in PKR.